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Qyvenohelp center

Contact and support

Ask a question, report a problem or share an idea through the ? menu, and follow the answer in My questions.

Do you have a question, is something not working, or do you have an idea? At the top right of the app, between the bell and your profile, there is a question mark. Behind it is the Help menu.

What is in the ? menu

  • Contact and feedback: send us a question, a problem or an idea.
  • My questions: your own questions and the answers. A dot shows that there is a new answer.
  • Knowledge base: help articles about Qyveno, like this one.
  • What's new: what has changed in Qyveno.
  • Privacy statement: how we handle your data.

Knowledge base, What's new and Privacy statement open in a new tab.

Ask a question

  1. Click the question mark at the top right and choose Contact and feedback.
  2. Under What is it about?, choose Question, Problem or Idea.
  3. Enter a Subject (at most 120 characters) and write your Message (at most 5000 characters).
  4. Want to show something? Click Add image. You can also paste or drag. PNG and JPG files are allowed, at most 3 per message and at most 5 MB each.
  5. Click Send.

The page you were on is included automatically, without its content. That way we know what your question is about.

Follow the answer in My questions

In the ? menu, choose My questions. Your questions are listed there, newest first, with the full conversation. Every question has a status:

  • Open: your question is waiting for an answer.
  • Answered: there is an answer waiting for you.
  • Closed: the question is done.

When an answer arrives, you get a notification under the bell. Clicking it opens My questions.

As long as a question is not closed, you can Reply below it, with images too. Is a question closed and do you want to continue? Ask a new one with New question.

Who sees your questions

Only you see your questions and your images. Your colleagues do not see them, and neither does an admin of your organization. Viewers can ask questions too.

To help you faster, an AI assistant writes a draft reply, which someone at Qyveno reviews and sends. If you do not want this, tick No AI draft for this question when you ask. How that works with your data is explained in Privacy and your data.